Refund policy

Return & Refund Policy

Last updated: 03/09/2026

At Outdoor Upgrades, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase or order number must be provided

To start a return, please contact us at:

GardenUpgrades@outlook.com

Our team will provide instructions for returning your item.

Please note: Returns sent without first contacting us may not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that it may take additional time for your bank or payment provider to process the refund.

Damaged or Faulty Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue.

We will arrange a replacement or full refund at no additional cost.

Exchanges

If you would like to exchange an item, the fastest way is to return the original item and place a new order once your return is approved.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items showing signs of use or installation

  • Products returned without original packaging

  • Items returned after the 30-day return period

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Order Cancellations

Orders can be cancelled within 12 hours of purchase. Once the order has been processed or shipped, cancellation may no longer be possible.

Contact Us

If you have any questions about our return policy, please contact us at:

GardenUpgrades@outlook.com


We aim to respond within 24 hours.